Refund & Cancellation Policy
Last updated: March 2026
Free Trial
All AsyncGuard plans include a 14-day free trial. No credit card is required to start. You will not be charged during the trial period. If you do not subscribe to a paid plan before the trial ends, your account will be automatically downgraded and no charges will be applied.
Subscription Plans
AsyncGuard offers monthly subscription plans ranging from $29/mo to $999/mo. All billing is handled through Stripe. Annual billing is available for select plans at a discounted rate.
Cancellation
You may cancel your subscription at any time through the self-service Stripe Customer Portal, accessible from your AsyncGuard dashboard under Settings > Billing.
When you cancel:
- Your subscription remains active until the end of your current billing period.
- You retain full access to all features until that date.
- No further charges will be applied after cancellation takes effect.
- Your data is retained for 30 days after the subscription ends, after which it is permanently deleted.
Refund Policy
Monthly plans: Monthly subscriptions are non-refundable. Since you can cancel at any time and continue using the service until the end of your billing period, we do not offer partial refunds for unused time on monthly plans.
Annual plans: If you cancel an annual subscription, you are eligible for a pro-rata refund for the remaining unused months. The refund is calculated based on full months remaining in your billing cycle.
How to Request a Refund
To request a refund for an annual plan, contact our support team at support@asyncguard.dev with the following information:
- Your account email address
- The reason for your refund request
We aim to process all refund requests within 5 business days. Approved refunds are returned to the original payment method via Stripe.
Exceptions
We may offer a full refund at our discretion in cases of extended service outages, billing errors, or other exceptional circumstances. If you believe your situation qualifies, please reach out to support@asyncguard.dev.
Contact
For any questions about this policy, email us at support@asyncguard.dev.